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Google’s Pixel smartphones come with a range of innovative imaging technology and currently occupy the number one spot in the DxOMark smartphone ranking. However, shortly after the device launch some users reported a strong tendency of the Pixel camera to produce lens flare, and now it appears some devices are having trouble with the camera app, as well.
In the Google Product Forum a number of users are reporting that their camera app is frequently crashing, sometimes showing pink and purple vertical lines. It appears the issue is mainly impacting international devices when the phone is in an area with poor signal reception. The error does not occur when flight mode is activated.
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| Source: Google Product Forum |
Google support staff has been instructing users who are experiencing the issue to clear the cache and data, and factory reset the device. However, none of these measures has solved the problem. It appears performing a soft reset by holding the volume down and power keys is currently the only way to get your device up and running again when the issue occurs.
We are currently testing the Google Pixel XL for our full review and, luckily, have so far not experienced the problem. That said, we hope Google can come up with a quick solution, possibly a software update, to help the affected users.
Articles: Digital Photography Review (dpreview.com)