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Posts Tagged ‘recall’

Nikon D5 firmware update adds useful ‘recall shooting functions’ feature

26 May

Nikon has released firmware version 1.30 for its D5 professional DSLR, and the new camera software offers a new feature that’s potentially very useful: recall shooting functions.

The “recall shooting functions” option is now available for Custom settings f1 (custom control assignment) and can be configured so that pressing and holding specific controls will recall previously saved exposure settings (including shutter speed and aperture). The function is designed to allow for quick changes of shooting parameters in variable light conditions.

The function can be assigned to the Preview button, Fn1 button, Fn2 button, AF-ON button, Sub-selector center, AF-ON button for vertical shooting, or Lens focus function buttons. If you are using a WR-1 or WR-T10 remote control, it can also be assigned to the Fn buttons on those controls. An addendum to the camera manual that explains the new function in more detail can be downloaded on the Nikon website.

All other changes in this update are fairly minor. The focal lengths of some AF-S and AF-I lenses that are displayed with a teleconverter attached to the camera have been updated, and the time zone display in the Setup Menu only shows the names of major cities in the currently selected time zone. There are also a couple of minor bug fixes.

To read the full change log or download the new firmware for yourself, head over to the Nikon website.

Articles: Digital Photography Review (dpreview.com)

 
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Nikon expands D750 shutter recall yet again, more cameras affected

14 Jul
The Nikon D750 shutter unit has been causing problems for 2 years. Photo: Nikon

It seems Nikon D750 shutter issues are still plaguing the company 2 full years after it initially issued a recall on some serial numbers produced between October 2014 and June 2015. In another update issued yesterday, Nikon expanded the recall to include more cameras—specifically: models produced between July 2014 through September 2014 and from July 2015 through September 2016.

This issue first cropped up on the Nikon advisory page in July of 2015. At the time, Nikon claimed the issue—which could result in the shutter shading a part of your photo—was limited to units made in October and November of 2014.

Then, in February of 2016, Nikon expanded the recall to include units made between December 2014 to June 2015.

Today’s update makes three, and expands the recall to include units manufactured between July 2014 to September 2014 and those made between July 2015 and September 2016. If you’re keeping score, that means that affected units were being manufactured from July of 2014 all the way through September of last year.

Check your serial number using Nikon’s website to find out if your camera is affected. Photo: Nikon

As with the original advisory and the previous update, D750 owners can check to see if their camera is affected by using Nikon’s serial number lookup tool at this link. If your camera is affected, that tool will provide instructions on sending your D750 to Nikon for repair free of charge regardless of warranty status.

Read the full service advisory text below for more details.

UPDATED NIKON D750 SERVICE ADVISORY AS OF JULY 12, 2017.

Technical Service Advisory for users of the Nikon D750 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

In February of 2016, we announced in an update that the shutter in some Nikon D750 digital SLR cameras manufactured between October 2014 through June 2015 may not function normally, sometimes resulting in a shading of a portion of images. Since that time, we have learned that the same issue may affect D750 cameras manufactured from July 2014 through September 2014 and from July 2015 through September 2016.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, free of charge, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras

To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number link below and enter your D750’s serial number as instructed.

If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

Check Your Serial Number

The camera’s serial number is the 7-digit number indicated by the red frame in the image above.

Resolution

If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.

Articles: Digital Photography Review (dpreview.com)

 
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Nikon issues battery recall: Overheating batteries from 2012 still causing problems

10 Jul

If you purchased a Nikon D800, D800E, D7000 or Nikon 1 V1 and are still shooting with the original EN-EL15 battery, or if you’ve ever purchased a spare EN-EL15 off the shelf, listen up. There’s a small chance you’re using a defective battery that could pose a danger to yourself and your camera body.

In an update to a recall first announced all the way back in 2012, Nikon is asking owners of certain EN-EL15 batteries to get in touch with the company about getting a complimentary replacement.

“The [affected] battery pack can experience a short circuit causing it to overheat and possibly causing the outside casing to become deformed, posing a potential hazard to consumers,” writes Nikon. “There have only been seven (7) confirmed reports of incidents of the problem worldwide, and while no injuries have taken place, Nikon Inc. has initiated this recall of the affected lot numbers as a reflection of its commitment to safety and product quality.”

Affected batteries can be identified by the serial number. If the 9th number of the serial on the back is either an “E” or an “F” your battery is affected, and you should reach out to Nikon Inc. through this form to get a replacement. Do not dispose of the battery in the trash. You’ll need to give the defective battery to the UPS guy who brings you the new battery in exchange.

You can read the full recall text below:

EN-EL15 Rechargeable Li-ion Battery Pack Recall

UPDATED EN-EL15 SERVICE ADVISORY AS OF JUNE 20, 2017. Technical Service Advisory for users of the EN-EL15 rechargeable lithium-ion battery pack.

Nikon Inc. is asking your cooperation in connection with a voluntary recall of certain lot numbers of its Nikon Model EN-EL15 rechargeable lithium-ion battery pack. The battery pack can experience a short circuit causing it to overheat and possibly causing the outside casing to become deformed, posing a potential hazard to consumers. There have only been seven (7) confirmed reports of incidents of the problem worldwide, and while no injuries have taken place, Nikon Inc. has initiated this recall of the affected lot numbers as a reflection of its commitment to safety and product quality. We are asking that owners of the affected battery pack contact Nikon Inc. to initiate a free product exchange.

The Nikon EN-EL15 battery pack is provided as a supplied accessory with the purchase of Nikon’s digital SLR D800, D800E, D810A, D810, D610, D600, D7200, D7100, D7000, D500 cameras and the Nikon 1 V1 advanced camera with interchangeable lens. However, EN-EL15 batteries supplied with D810A, D810, D610, D600, D500, D7200, D7100 are not included in this voluntary recall. It is also sold separately at retail under Nikon’s model number 27011. The EN-EL15 battery pack involved in this recall was first distributed by Nikon in March 2012 and is still being sold at retail.

No other Nikon battery packs are involved in this recall.

Nikon’s digital SLR D800, D800E, D810A, D810, D610, D600, D7200, D7100, D7000, D500 cameras and the Nikon 1 V1 advanced camera with interchangeable lens as well as any other Nikon cameras are also not subject to this recall.

What you should do:

1.) Determine if your EN-EL15 battery pack is affected
This voluntary recall is limited to EN-EL15 battery packs in lots E and F. First, please confirm that “EN-EL15” is printed on the label of your battery pack. Then, please locate the 14-digit lot number beside the recycle symbol, as shown on the photo below.

  • If the 9th character of the lot number is E or F, your battery is among those being recalled.
  • If the 9th character of the lot number is any other letter, your battery is not affected by this recall.

Click here to use our lot number lookup tool.

2.) If your EN-EL15 battery pack is affected

  • Immediately remove the battery from your camera or camera bag, but please do not dispose of it.
  • Complete the Nikon’s online EN-EL15 battery exchange form by clicking this link.
  • Once your request is processed Nikon will send a confirmation email.
  • On the day of your battery exchange, UPS will contact you by phone and email notifying you of the delivery.
  • A UPS courier will then deliver your new battery pack(s) AND collect the recalled battery pack(s).
  • Someone needs to be present for this exchange. If you need to make special arrangements, please contact UPS.

3.) If your EN-EL15 battery pack is not affected

No further action is needed. Please continue using your EN-EL15 battery pack as usual.

Nikon is committed to safety and to providing to its customers only the highest quality products. We regret any inconvenience this matter may cause you and appreciate your continued support of Nikon and its products.

If you have any additional questions or concerns, please contact Nikon at 1-800-645-6687.

Articles: Digital Photography Review (dpreview.com)

 
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GoPro compensates Karma drone users with free HERO5 cam for recall

22 Nov

At the beginning of November action-cam maker GoPro announced a recall of its new Karma drone after a small number of the approximately 2500 units sold lost power during operation. GoPro stressed that even those users whose drones appeared to be operating normally should stop using them immediately. 

Now at least US buyers of the Karma will receive some sort of compensation for going through the troubles of returning the drone and having to find a replacement. GoPro is offering American Karma buyers a free HERO5 Black action cam once they return the drone and all accessories. Presumably, apart from making customers happy, this move should also speed up the return process and ensure as many of the faulty drones as possible make it back to GoPro. The company says it is planning to start shipping the Karma again as soon as the issue is resolved.

Articles: Digital Photography Review (dpreview.com)

 
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