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Posts Tagged ‘‘image.canon’’

Canon image hosting platform, image.canon, temporarily shut down after loss of users content

03 Aug

Over the weekend, Canon’s cloud media hosting platform, image.canon, suffered an outage that left users unable to login and use the service. No specific information was provided over the weekend, but we now know what went wrong.

In a statement shared on the image.canon homepage, Canon confirmed there’s been an issue with its long-term storage on image.canon that’s resulted in the loss of original image and video uploads. The full notice reads as follows:

Important Notice
Thank you for using image.canon.
On the 30th of July, we identified an issue within the 10GB long term storage on image.canon. Some of the original photo and video data files have been lost. We have confirmed that the still image thumbnails of the affected files have not been affected.
In order to conduct further review, we have temporarily suspended both the mobile app and web browser service of image.canon.
Information regarding the resumption of service and contact information for customer support will be made available soon.
There has been no leak of image data.
We apologize for any inconvenience.

To prevent any further issues, Canon has temporarily shut down both the mobile and web app versions of image.canon. Per the notice, we should have further updates ‘soon.’ We will update this article when further updates are provided.

Articles: Digital Photography Review (dpreview.com)

 
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Canon launches ‘image.canon,’ a new cloud platform for managing and sharing images

14 Feb

Canon has launched a new cloud-based image platform designed for use by select Canon device owners. With the new image.canon service, photographers can have images automatically forwarded from their camera to their computer, mobile device and supported third-party services like Google Drive. The service is free to use and stores images on Canon’s own server.

Put simply, image.canon allows some Canon camera and SELPHY printer owners to register a Canon ID and then use the service to wirelessly transfer images from their supported device to Canon’s cloud platform. From there, the images can then be forwarded to third-party services, a computer and mobile devices.

The platform supports all of the image formats offered by compatible Canon cameras; users can connect an unlimited number of cameras to the service. Likewise, Canon doesn’t have any restrictions on image size or the number of images that can be transferred, though the company says there may be instances where uploads are restricted for ‘operational reasons.’

Image.canon stores the uploaded original images for 30 days, after which they will be deleted from the server. Thumbnails of the images will remain and only be deleted if the user doesn’t use the service for an entire year. The company also offers users 10GB for long-term image storage beyond 30 days. Support for forwarding images to Adobe Creative Cloud and Google Photos won’t arrive until later this summer.

Canon’s new cloud service will officially launch in April 2020.

Articles: Digital Photography Review (dpreview.com)

 
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