RSS
 

Posts Tagged ‘advisory’

Product Advisory: Sony says some of its SD cards are corrupting video files, offers free replacements

16 Jun

Sony has issued a product advisory for select SD cards in three of its SD card lineups, stating video captured with these cards could become corrupted without warning.

The product advisory, posted last Friday, says cards in Sony’s SF-M series, Tough SF-M series and Tough SD-G series are affected by an issue wherein ‘data on [the affected cards] may be damaged or data may not be recorded correction when shooting video on a camera in the video speed class mode.’ No further information is provided on what exactly is causing the problem, but Sony says it’s offering replacement cards through March 31, 2022 for SD cards currently under warranty.

Sony provides the below illustrations to help you deduce whether or not your card is affected by the issue, but you can tell at a quick glance by looking for a little star on the back of left-hand corner of the card — if you have a star, your card isn’t affected.

Sony: ‘To check whether your [SF-M] card is affected, look for a star mark and an alphanumeric on the lower corner on the back of the card. If your card has NO star mark and has an alphanumeric beginning with TV, your card is affected by this issue. (If your card has an alphanumeric beginning with TR, your card is not affected by this issue.)
Sony: ‘To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.’

Sony: ‘[Affected SF-M Tough] cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card frontside. To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.’

If your card is one of the affected units, Sony requests you call their support line (239–768–7669) or connect with a representative through its online chat support. Sony specifically requests you not contact the retailer you purchased your card from. Dan Carr of Shuttermuse says he’s been through the process and was required to provide the following information when you speak with a representative:

  • SD card model number
  • SD card serial number
  • Date of purchase
  • Place of purchase
  • Shipping and contact information

You can read the full advisory on Sony’s support page.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Product Advisory: Sony says some of its SD cards are corrupting video files, offers free replacements

Posted in Uncategorized

 

Notice: Tamron issues product advisory for its 70-180mm F2.8 Sony E-mount lens

10 Jun

Tamron has issued a product advisory noting that select units of its 70–180mm F2.8 Di III VXD (Model A056) lens for Sony E-mount cameras were shipped without proper calibration of the internal floating optics, which could result in decreased image quality.

The internal floating optics are designed to correct for chromatic aberration when properly calibrated, but according to Tamron’s notice, ‘some lenses have already been shipped out without the value being optimized.’ Tamron says affected units that have shipped will be inspected and adjusted or exchanged for entirely new units.

Tamron doesn’t specifically say what set of serial numbers are potentially affected, but they have set up a dedicated website for entering your unit’s serial number to verify whether your unit is affected. Above is a graphic on where you can locate the serial number of your lens.

Tamron ends the notice saying it ‘sincerely apologize(s) to all users and potential purchasers for any inconvenience this issue may cause […] We appreciate your continued support for our products.’

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Notice: Tamron issues product advisory for its 70-180mm F2.8 Sony E-mount lens

Posted in Uncategorized

 

Sony issues service advisory for its 16-35mm F2.8 GM lens

18 Nov

Sony has issued a service advisory for a select number of 16-35mm F2.8 G Master lenses after it was revealed some units are causing Sony full-frame cameras to stop working when the lens is attached.

According to the advisory, select Sony FE 16-35mm F2.8 GM lenses cause the camera to stop working when attached and prevent the camera’s screen from turning on. The advisory notes lenses between serial numbers 1800502 and 1823192 are those in the danger zone, so to speak.

If your lens’ serial number is within that range, Sony has a tool on the service advisory page (translated) that will let you enter the serial number to see if your specific lens is affected by this recall. In the event it is, Sony says it will inspect and repair it free of charge through March 31, 2023.

The form on Sony’s service advisory page that allows you to input your serial number to confirm whether or not your lens is affected.

We have contacted Sony to clarify what regions this service advisory is limited to as well as additional information about the returns process for affected lenses.

Update (November 18, 2019): Updated the introduction paragraph to clarify what issues the affected lenses cause and updated both the headline and article to note the service advisory isn’t limited to the Japan region.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Sony issues service advisory for its 16-35mm F2.8 GM lens

Posted in Uncategorized

 

Fujifilm issues advisory after discovering counterfeit 35mm rolls of Fujifilm-branded film

26 Jun

Fujifilm Japan has issued an advisory (Japanese) warning customers that counterfeit 35mm film featuring the ‘Fujifilm’ brand has been found on the market. The fraudulent products were discovered when a customer took the counterfeit film to a photo developer in Japan, according to a statement from the company.

Fujifilm warns the counterfeit 35mm film products are packed with ‘movie film’ that can’t be developed using CN-16 and C-41 processes; attempting to develop these products may contaminate the developer, putting other customers’ film at risk. Shops that attempt to develop this counterfeit film are advised to change the developer solution and clean the machine.

It’s unclear how widely the counterfeit film products have been distributed. Fujifilm provides three sample images featuring the non-genuine ‘Fujifilm’ film. In addition to the 250D roll featured in the advisory, Fujifilm says there may be other counterfeit products including 250T and 64D.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Fujifilm issues advisory after discovering counterfeit 35mm rolls of Fujifilm-branded film

Posted in Uncategorized

 

Sigma issues product advisory for its 60-600mm F4.5-6.3 and 70-200mm F2.8 Sports lenses

10 Jun

Sigma has issued a lens product advisory for its 60-600mm F4.5-6.3 DG OS HSM and 70-200mm F2.8 DG OS HSM lenses.

According to the advisory, posted below in its entirety, Sigma has ‘found a phenomenon whereby when pressing the shutter button on the camera body, it may occasionally stop operating and not respond to the reoperation.’

Due to this ‘phenomenon’ (someone’s been looking at Canon’s product advisories), Sigma says it will offer free lens firmware updates free of charge to customers with affected products within the following serial number ranges:

Sigma 60-600mm F4.5-6.3 DG OS HSM | Sports for Sigma, Canon EF and Nikon F Mount

Serial No.53824160 or earlier

Sigma 70-200mm F2.8 DG OS HSM | Sports for Sigma, Canon EF and Nikon F Mount

Serial No.53846990 or earlier

Sigma notes its USB Dock can’t be used for this firmware update ‘as it requires an adjustment to optimize each lens individually.’ So, if you’re noticing your lens having this issue and it falls within the serial numbers, Sigma requests you contact an authorized Sigma subsidiary/distributor who will then direct you to take the proper steps to get the issue fixed. You can find a full list on Sigma’s World Network webpage.

We spoke with a technician at Sigma America who said lenses that aren’t experiencing the issue don’t need to be sent in at the time and in the event a lens still under warranty does have the issue occur down the road, Sigma will still provide the firmware update free of charge.

Sigma has also noted that some products within the serial number ranges provided have already had their firmware updated. As shown in the above graphic, units with a black dot sticker above the barcode of the box have already been updated.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Sigma issues product advisory for its 60-600mm F4.5-6.3 and 70-200mm F2.8 Sports lenses

Posted in Uncategorized

 

Nikon issues technical service advisory for VR issue in certain Z6, Z7 camera units

21 May

Nikon has issued a technical service advisory for a number of Z6 and Z7 cameras regarding an issue where Nikon’s Vibration Reduction (VR) technology ins’t fully functioning on particular units.

Nikon doesn’t elaborate on what’s causing the issue with the VR malfunction in the affected Z6 and Z7 cameras, but says it will repair affected devices free of charge, including the cost of shipping, even if the warranty on the camera has expired.

A screenshot of the Z7 serial number checker website.

To aid in determining if your unit is an affected one, Nikon has set up dedicated webpages where you can enter your Nikon Z6 and/or Nikon Z7 serial numbers and see if it’s affected and covered by the advisory. No specific serial number ranges have been presented, so the only way to find out is to use the dedicated webpages.

If your camera is affected, the webpage will provide instructions on how to get your camera(s) repaired. If your camera is experiencing VR issues and isn’t recognized by Nikon’s serial number checker, Nikon requests you go through its support platform to address the issue.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Nikon issues technical service advisory for VR issue in certain Z6, Z7 camera units

Posted in Uncategorized

 

Canon issues advisory for new super-telephoto lenses, promises firmware fix soon

18 Mar

Canon has issued a product advisory for its new super-telephoto lenses, the EF 400mm F2.8L IS III and the EF 600mm F4L IS III.

Canon says the two lenses might experience a ‘phenomenon where the exposure may flicker slightly if recording a movie with the camera shooting mode set to M or Av in combination with select cameras.’

According to the press release, an upcoming firmware update (version 1.0.8) will fix the issue with the affected cameras. In the meantime, Canon says there are two ways to avoid this problem:

  1. When shooting movies, set the camera’s shooting mode to P or Tv mode.
  2. When using the lens alone or with the EXTENDER EF 2x, set the exposure setting step to 1/2 or 1/1 with the camera’s custom function, even if the camera shooting mode is M or Av.

DPReview will update this article accordingly when the new firmware is released.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Canon issues advisory for new super-telephoto lenses, promises firmware fix soon

Posted in Uncategorized

 

Canon advisory warns of counterfeit EF 50mm F1.8 II lenses

17 Dec

Canon has issued a service notice advising users of counterfeit Canon EF 50mm F1.8 II DSLR lenses that ‘fraudulently display the Canon logo’ and company trademarks. Canon became aware of these counterfeit lenses after customers began bringing them into company service centers seeking repairs.

According to the service notice, Canon was not involved in the design or manufacturing of these fraudulent lenses, which can be identified based on the ‘Canon Inc’ company name molded into the mount. Genuine Canon lenses feature a space between the words ‘Canon’ and ‘Inc’ while the counterfeit lenses do not feature this space.

The counterfeit EF 50mm lenses are made using electric circuits and parts on the interior, Canon warns, which fail to meet safety standards in multiple countries. Canon further advises that it isn’t liable for any issues that could result from using these fake lenses.

Via: Canon USA

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Canon advisory warns of counterfeit EF 50mm F1.8 II lenses

Posted in Uncategorized

 

Nikon extends service advisory for D750 to include more models

02 Mar

Nikon has announced that the shutter fault in its D750 that it acknowledged in July last year, may be found in cameras from a much wider manufacturing period. Initially it was thought that the issue, in which the shutter occasionally shades part of the image, occurred in cameras produced between October and November 2014. The company has now discovered the same problem in models made from December 2014 to June 2015.

Nikon has promised a free service for all models affected, and an online serial number checker is available for customers to determine whether theirs is one of the models that needs attention.

European customers can check their serial number on the Nikon Europe website, and those in the USA should go to the Nikon USA website. Other region service pages can be found on the Nikon Global website.

Service advisory:

To users of the Nikon D750 digital SLR camera – possible image shading from shutter (update 29/02/2016)

Thank you for choosing Nikon for your photographic needs.

In July of 2015, we announced that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images. Since that time, our examination of the issue has clarified the fact that the same issue may occur with D750 cameras manufactured from December, 2014 through June, 2015.
Therefore, any D750 manufactured from October, 2014 through June, 2015 is eligible for inspection and repair of its shutter.

We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products
To check whether or not your camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter your D750 serial number as instructed. Your camera’s serial number will be checked against those of applicable products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not affected by this issue, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.

Resolution
Please contact your nearest Nikon service center if you own a Nikon D750 digital SLR camera to which this issue applies. They will keep your camera, and examine and repair the camera’s shutter free of charge, even if the camera’s warranty has expired.

Requesting service
Please direct inquiries regarding this matter to your nearest  Nikon Service Centre or create a Free Service Returns Request.

We sincerely apologize for any inconvenience this matter may have caused you.

Please be assured that Nikon is continuously working and taking measures to further improve the quality of its products. Once again, thank you for choosing Nikon for your photographic needs.

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Nikon extends service advisory for D750 to include more models

Posted in Uncategorized

 

Nikon D750 service advisory warns of shutter issue

11 Jul

Nikon has issued a service advisory regarding the D750, specifically targeting units made in October and November 2014. An issue with the shutter in these units could result in shading in a portion of images taken with the camera. Nikon will examine and replace the shutter on affected models free of charge to correct the problem. Read more

Articles: Digital Photography Review (dpreview.com)

 
Comments Off on Nikon D750 service advisory warns of shutter issue

Posted in Uncategorized

 
« Older Entries