Sony issues service advisory for its 16-35mm F2.8 GM lens

18 Nov

Sony has issued a service advisory for a select number of 16-35mm F2.8 G Master lenses after it was revealed some units are causing Sony full-frame cameras to stop working when the lens is attached.

According to the advisory, select Sony FE 16-35mm F2.8 GM lenses cause the camera to stop working when attached and prevent the camera’s screen from turning on. The advisory notes lenses between serial numbers 1800502 and 1823192 are those in the danger zone, so to speak.

If your lens’ serial number is within that range, Sony has a tool on the service advisory page (translated) that will let you enter the serial number to see if your specific lens is affected by this recall. In the event it is, Sony says it will inspect and repair it free of charge through March 31, 2023.

The form on Sony’s service advisory page that allows you to input your serial number to confirm whether or not your lens is affected.

We have contacted Sony to clarify what regions this service advisory is limited to as well as additional information about the returns process for affected lenses.

Update (November 18, 2019): Updated the introduction paragraph to clarify what issues the affected lenses cause and updated both the headline and article to note the service advisory isn’t limited to the Japan region.

Articles: Digital Photography Review (

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