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Canon has announced it will be closing service facilities in a number of states within the United States due to a growing number of ‘stay at home’ directives from authorities across the nation. This decision from Canon comes just days after Nikon announced it too will be closing its U.S. repair facilities for the foreseeable future due to the restrictions being put in place amidst this global pandemic.
According to the advisory, Canon service facilities in California (Burbank and Costa Mesa), New Jersey (Lyndhurst) and Illinois (Itasca) will be closed ‘until further notice.’ Canon notes any products needing repair can be sent to its Factory Service Center in Newport News, Virginia (which is no longer accepting walk-in service at this time).
Canon also used the advisory to provide an update to consumers regarding how it’s currently handling its COVID-19 response, saying:
‘The spread of COVID-19 is a rapidly evolving situation that is of great concern to everyone. Canon’s commitment is to take proactive and proportional steps in accordance with all recommended procedures and protocols as advised by the CDC, the United States Government, and state, regional and local public health agencies.Again, we sincerely appreciate your patience and understanding as we continue to monitor the ongoing situation and follow the advice and guidance of federal and state authorities. The health and well-being of our customers, clients, and employees remain our top priority during this difficult time. As conditions change, we will take recommended and appropriate steps to restore and continue the excellent service that you have come to expect from Canon USA, Inc.’
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| An annotated screenshot from Canon showing the ‘request product repair’ button on its service website. |
As before, Canon is directing customers to its online system to coordinate repairs and providing updates on its COVID-19 measures on its website.
We have contacted Canon to clarify if any other service centers around the world are currently affected by the COVID-19 pandemic. We will update this article if we receive a response and will be updating this article if we receive news any other service centers shut down.
Articles: Digital Photography Review (dpreview.com)