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Posts Tagged ‘customers’

A New Adobe Lightroom Update Just Deleted Customers’ Photos and Presets

24 Aug

The post A New Adobe Lightroom Update Just Deleted Customers’ Photos and Presets appeared first on Digital Photography School. It was authored by Jaymes Dempsey.

new lightroom update mobile

Last week, Adobe released Lightroom 5.4.0, a routine update meant for the iPad and iPhone Lightroom app.

But it soon became clear that the update was far more than users bargained for when customers who installed Lightroom 5.4.0 found that their photos and presets had disappeared.

Lightroom users immediately reported their situation on forums, explaining the data loss and asking Adobe for help.

One user wrote, “After the automatic update to Lightroom mobile 5.4…my whole library is lost.” Another wrote, “I can’t believe I lost 2+ years of edits due to the Lightroom mobile update.”

Note that presets were also affected; a Redditor explained how, upon launching Lightroom, “Not only were most of my photos gone, but also hundreds of my presets, some of which I worked on for the past couple of years.”

Adobe soon issued Lightroom 5.4.1, as well as an official response:

Some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and/or presets. This affected customers using Lightroom mobile without a subscription to the Adobe cloud. It also affected Lightroom cloud customers with photos and presets that had not yet synced to the Adobe cloud.

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

We know that some customers have photos and presets that are not recoverable. We know how frustrating and upsetting this will be to people affected and we sincerely apologize.

Some customers affected by this issue might be able to use iPhone and iPad backups to recover photos and presets.

Many users were understandably upset upon learning that their photos and presets were unrecoverable. It seems that much of the data is gone forever, though a few users did manage to regain some or all of their missing data via device backups.

While it’s deeply frustrating that Adobe would make such a mistake, this error hammers home the importance of having multiple backups of your photos at all times. I recommend having at least three, including at least one physical backup (e.g., an external hard drive), as well as a cloud-based backup. And, once you have the backups, you must update them regularly; it’s the only way to ensure that your precious images stay safe!

Now over to you:

Were any of you affected by this Lightroom update? If so, were you able to recover your images? And for those who weren’t affected, do you plan to change your image backup practices? Share your thoughts in the comments!

The post A New Adobe Lightroom Update Just Deleted Customers’ Photos and Presets appeared first on Digital Photography School. It was authored by Jaymes Dempsey.


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Olympus interview: ‘We are extremely grateful to all of our customers for their loyalty and support’

16 Jul

Setsuya Kataoka, VP of Global Strategy, Olympus Imaging Division, pictured holding the forthcoming M.Zuiko Digital ED 150-400mm F4.5 TC1.25X IS PRO.

These are difficult times for the photo industry, and even before the COVID-19 pandemic, economic stresses and falling sales had been presenting headwinds to camera and lens manufacturers. Following the recent announcement that Olympus is planning to sell its Imaging Division, we caught up with Setsuya Kataoka, 29-year veteran of the company and current VP of Global Strategy. In this interview, Mr. Kataoka gave us his thoughts on the sale, what it means for fans of the brand, and what’s next for Olympus-branded cameras and lenses.

This interview was conducted through and interpreter and has been edited for clarity and flow.


What immediate impact will there be from the sale of the Imaging Division?

First, I would like to stress that the sale of the Imaging Division does not mean that we will withdraw from the imaging business. We will continue to offer unique and exciting products. Of course there will be some changes in management, and transformation of the organizational structure after the transfer, but these changes are to stabilize the business and strengthen the organization and our operations. We think the transfer of the Imaging Division will have a positive effect on our imaging business.

Based on our current timeline, if everything goes smoothly, we’ll have a Definitive Agreement in place in September, and the new company will be established in January 2021.

Was the sale of the Imaging Division being discussed before the COVID-19 pandemic, or did it come about as a result of the challenging market conditions this year?

The COVID-19 pandemic has had an impact on the imaging business, but it is not directly related to this decision.

The OM-D E-M5 Mark III is a genuinely small, lightweight ILC. It’s aimed at enthusiasts and designed to appeal to travel and everyday photographers who don’t want to be weighed down by a DSLR or full-frame alternative.

After the establishment of the new company, will camera and lens production continue at the same pace and in the same factories?

The production system is still under consideration, so I can’t provide any details right now, but please be reassured that there will be no problem with production, whatever happens. Production of existing models will continue.

How long have you worked at the Imaging Division inside Olympus?

Since 1991, so 29 years.

Was the announcement of the sale of the Imaging Division a sad day for you, or are you optimistic about the future?

I don’t think that this is a sad day for us, at all. This transfer means that the Imaging Division will be carved out from Olympus but I see this as an opportunity for our imaging business to grow further in future. This may not be well-known, but JIP – Japan Industrial Partners – is a business investment fund, and their vision is to revitalize and grow businesses by supporting long-term business management. This is why we believe JIP is an optimal partner.

We believe that this transfer is the best step to preserve our technologies, our products, our services and the legacy of the Olympus brand. We are very confident that we’ll be able to continue to offer products that will satisfy our customers under the new arrangement. I don’t expect that anything will happen that will not be good for our users. In all of our conversations about the transfer, ‘user first’ has been the bottom line.

Do you think that your product lineup will get smaller?

We will focus on the high-end market more than ever. High-end cameras and lenses in the ILC lineup. There may be some changes in the product lineup for strategic reasons, but we don’t plan simply to reduce the number of products.

Could an increased focus on high-end products spell the end for the entry-level PEN E-PL models?

How will the sale of the Imaging Division affect warranty and service support for existing Olympus customers?

Please be reassured that there will be no effect. I want our customers to be confident that their products will continue to be supported in future.

Do you think there will be a time when cameras will no longer be made under the ‘Olympus’ brand?

The question of Olympus branding is still under consideration, but there’s no plan to stop using the Olympus brand immediately after the transfer. Camera naming, such as OM-D, PEN and Zuiko will continue to be used.

We will continue to develop the Micro Four Thirds system [and focus on] areas where we can leverage the uniqueness of our products

Do you think that the OM-D lineup will evolve to be a more high-end system?

We believe that our OM-D lineup offers unique benefits that other camera manufacturers cannot. Not only the compactness and light weight of the system, but many technologies that competitors cannot match, such as high-resolution lenses, strong stabilization and outstanding dust-proofing and weather-sealing. I can’t say for sure how these technologies will evolve, but we will continue to develop the Micro Four Thirds system [and focus on] areas where we can leverage the uniqueness of our products, for example in the fields of nature and outdoor photography.

The last time I spoke to Aki Murata, in late 2019, he expressed a hope that the E-M1X would attract photographers who were ‘switching’ from DSLRs. Has that happened?

The E-M1X was developed for professional photographers, in order to withstand use in harsh environments. The development of this product was very important for us. We wanted to meet the demands of professional photographers, and also to accumulate know-how around improved reliability, which we could then apply to other models.

Although the E-M1X does not sell in the same volume as the E-M1 and E-M5 series, it has been accepted by many professional photographers. We are currently developing an intelligent subject detection autofocus update for bird photography for the E-M1X. That firmware is scheduled to be released this winter. Together with the M.Zuiko Digital ED 150-400mm F4.5 TC1.25X IS PRO lens, we’re confident that we can make many professional photographers very satisfied.

Olympus’ flagship ILC (the OM-D E-M1X, left) is far from small or light, but Mr. Kataoka believes that when professionals and enthusiast bird and wildlife photographers see what it can do in combination with the upcoming 150-500mm lens, some of them will want to make the switch away from their current cameras.

How important is that particular lens to your professional strategy?

We believe that this lens will be a very special option, not only for wildlife and sports photographers but for all kinds of customers who need a telephoto zoom. This lens symbolizes the superiority of our system, and we might even call it a flagship. You can shoot handheld at 1000mm [equiv.], and it’s packed with innovative technology. This will be a significant lens, and [representative] of a new chapter in our imaging business.

Do you think that Olympus-branded cameras will ever compete against full-frame professional options, for sports and photojournalism?

We believe that our camera system has the potential to be accepted in the professional marketplace. In fact, many professional photographers are using our system, especially sports and wildlife photographers, following the launch of the E-M1 Mark II. We will continue to gather feedback from these photographers, particularly when it comes to the benefits which full-frame cameras cannot offer.

Given the challenging market situation, where do you see the biggest opportunities for Olympus-branded cameras and lenses?

We are proud to offer unique products that other brands cannot. Especially when it comes to the compactness and light weight of our system. This provides clear benefits to our customers when it comes to mobility. Although the market has contracted recently due to the effects of the COVID-19 pandemic, once people are able to start traveling again, and get outdoors, we’re confident that our products will satisfy users, and allow them to enjoy their photography.

Do you anticipate any job losses after the sale?

As a result of the transfer process, the reformulation of the organizational structure is obviously something that will be discussed. But I cannot give any detail at this point.

Do you think that Olympus as a photographic brand will be in a stronger position in one year’s time than it is today?

I really believe so. I think our position will be stronger in a year. Our manufacturing team, our R&D team, as well as sales and marketing – all of our teams are working hard to make that happen.

We are extremely grateful to all of our customers for their loyalty and support

I would like to take this opportunity to say thank you, for the many supportive messages and comments that we have received since the news of the transfer. We are extremely grateful to all of our customers for their loyalty and support. To demonstrate our continued commitment to our customers, we recently disclosed our lens roadmap, and the development of our 150-400mm PRO lens is well underway. There are no plans to change any product launches coming in 2020. We remain focused on the release of new products, so please stay tuned for news about more exciting future developments.

While the transfer may bring changes to some operations, one thing that will not change is that everyone on the imaging team will continue to work hard on innovative initiatives for our customers.


Editor’s note: Barnaby Britton

The last time we spoke to Mr. Kataoka was in 2015, following the launch of the OM-D E-M5 Mark II. Back then, he was extolling the virtues of that camera’s high-res shot mode, and predicting improved – handheld – iterations of the technology coming in future models. This prediction came true in the E-M1X and E-M1 Mark III, but neither we nor Mr. Kataoka could have predicted that in 2020 – almost a decade after the financial scandal which rocked the company in 2011 – we’d be discussing (again) the future of the entire Olympus Imaging business. But these are strange times.

In the short term, we’re told, nothing will change. The product roadmap (at least through 2020) is fixed, products will continue to be released – and sold – and warrantee service and post-sale support for existing customers will continue as before. While the future of the ‘Olympus’ brand is unclear, OM-D, PEN and Zuiko-branded products will continue to be manufactured and sold.

According to Mr. Kataoka, we’ll see more of a focus on high-end gear going forward, of the kind that he hopes will appeal to professionals. That’s where products like the long-anticipated 150-400mm come in: ‘a significant lens, and [representative] of a new chapter in our imaging business’.

The basic strategy behind Olympus’s development of high-end imaging products seems to be unchanged

Of course, this lens on its own is unlikely to persuade a significant number of professionals to pick up an E-M1 Mark III or E-M1X, but that was never the point. It seems as if the strategy behind Olympus’s development of high-end imaging products is the same now as it has been the last several times I’ve spoken to senior executives: aim high, focus on the differentiators, (i.e., the professed benefits of M43 such as lower size and weight, excellent in-body stabilization, and relatively small telephoto lenses), and court professionals with high-end tele optics, rugged build quality and excellent weather-sealing.

The challenge is that few of these things are (or need to be, or in some cases ever have been) unique to Micro Four Thirds. That said, Olympus has a good track record when it comes to maximizing the advantages of a smaller sensor, and trying to minimize the performance gap using technology.

The handheld high-res shot mode in the E-M1 Mark III and E-1MX is one good example of a technological solution to the small sensor ‘problem’, which provides the option of increased resolution, and somewhat improved high-ISO image quality compared to conventional single-exposure capture from a small 20MP sensor.

We know that new products are coming, and Mr. Kataoka tells us that his team remains focused on delivering high-quality, ‘innovative’ solutions. If things go to plan, according to Mr. Kataoka, a final agreement with presumptive new owners Japan Industrial Partners (JIP) will be in place in September, and a new company will be formed in early 2021. Longer-term, things are less clear, but it’s safe to assume that JIP has done its homework, and believes that Olympus cameras and lenses have a future. As for exactly what that future looks like, we’ll just have to wait and see.

Read more in-depth interviews

Articles: Digital Photography Review (dpreview.com)

 
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Fujifilm warns its customers to avoid sending undeveloped film through new airport scanners

19 Feb

Fujifilm has joined Kodak Alaris in warning its customers to avoid sending film through new scanners being deployed by the TSA in many airports throughout the United States. The advisory is brief and simply states, ‘Those machines may [be] more damaging to unprocessed film and Instax film than previous generations of scanners.’

The solution is simple: photographers are encouraged to pack their film products in a carry-on bag and to request a hand inspection of the items.

This is similar to the warning Kodak Alaris published in late January; the company received clarification from the TSA, which said that its screeners are trained to inspect film by hand. As well, the TSA has put warning signs near X-ray machines that may damage undeveloped film. The film should be packed in a clear plastic bag and removed from the carry-on luggage at the security checkpoint.

Articles: Digital Photography Review (dpreview.com)

 
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Panono angers remaining customers by deciding to start charging for its stitching service

12 Aug

When we first saw the first prototype of the Panono 360-degree camera after its launch on Indiegogo in 2013, it looked like an impressive hardware and software product that had the potential to revolutionize some areas of photography.

However, it took almost three years for us to hold a production version in our hands, and although we found a lot to like in our test, by 2016 the number of competitors in the 360-degree camera market had grown exponentially, making it a lot more difficult for Panono to compete in the relatively new market for 360-degree cameras.

It’s probably fair to say that since then the path of Panono has been rocky. In May 2017 the original founders filed for bankruptcy. In July of the same year the company was sold to Swiss-based private equity investor Bryanston Group AG after only managing to deliver around 400 cameras to its backers.

Anyone who took up the offer back then could be forgiven for feeling tempted to smash their Panono camera against a wall, as the company has decided to start charging for its cloud-based stitching service.

In December 2017 the new owners contacted about 2,000 Indiegogo backers who received neither refund or camera during the original crowdfunding campaign, offering them to buy the camera at production cost. In addition they would get unrestricted access to Panono’s cloud features.

Anyone who took up the offer back then could be forgiven for feeling tempted to smash their Panono camera against a wall, as the company has decided to start charging for its cloud-based stitching service. In an email to users the company announced that from September 1st, 2019 the previously free service will cost Panono users €0.79 per image.

This is especially frustrating to users like photographer Nico Goodden, who voiced his discontent on Twitter, as there is no offline alternative to the Panono cloud stitching and the files recorded by the camera are not compatible with any third-party services, leaving users without any alternatives.

If it’s the Panono’s 108MP resolution you are after, there aren’t currently many affordable alternatives, but still it’s hard to recommend the camera to anyone at this point. It looks like charging for a service that is an essential element of the product and was always understood to be free to buyers of the camera, could be the final nail in the coffin of a once promising project.

Articles: Digital Photography Review (dpreview.com)

 
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Shutterstock AR feature lets customers preview stock images as wall artwork

18 Apr

Shutterstock has announced the launch of its first augmented reality feature. The new tool ‘View in Room’ has been added to the company’s iOS app; customers can use it to preview stock images as virtual artwork on their office or home walls before deciding whether to make the purchase.

The ‘View in Room’ feature can be used with any of the millions of images available on Shutterstock, according to the company, which powers the tool with its own computer vision technology and the iOS ARKit framework. The feature first arrived as a hack to the future employee hackathon project.

According to Shutterstock, a growing number of its customers are purchasing images to use as artwork or decor. The augmented reality feature enables them to preview exactly what the final product would look like on their wall, eliminating the need to visualize it using less precise methods.

The Shutterstock iOS app can be downloaded from the App Store here.

Articles: Digital Photography Review (dpreview.com)

 
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CP+ 2019: Canon interview – ‘we want to capture as many customers as we can’

06 Apr
Left to right: Naoya Kaneda, Go Tokura, Yoshiyuki Mizoguchi and Manabu Kato

We were in Japan earlier this month for the annual CP+ show in Yokohama, where we sat down with senior executives from several camera and lens manufacturers, including Canon.

  • Go Tokura – Chief Executive, Image Communication Business Operations
  • Naoya Kaneda – Group Executive, Image Communication Business Operations [lenses]
  • Yoshiyuki Mizoguchi – Group Executive, Image Communication Business Operations [camera]
  • Manabu Kato– Deputy Senior General Manager, Utsunomiya Optical Products Plant

This interview was conducted with multiple people via an interpreter. As such, it has been edited for clarity and flow, and responses have been combined.


Looking at the EOS R system, can you explain why we’re seeing very high-end lenses but consumer-level camera bodies to start with?

With the EOS R system the target was all about taking the optical capabilities to the next level and achieving the highest image quality, so from that end we wanted to really optimize what the lenses can do: that’s why we’ve started with so many L-series lenses.

With the bodies, we were introducing a new system and expanding what we offer. We’re looking to capture as many customers as we can, that’s why we approached this segment of enthusiasts. And we wanted to make it affordable as well, because we wanted to capture as large an audience as possible.

And because you can adapt our EF lenses, the breadth of options is appropriate for that segment, too.

Should EOS RP customers expect more affordable lenses in future?

Yes, you can expect that.

How do you strike the balance between developing RF and EF in terms of resources?

Because this is a different system, you might expect us to have different teams working on the EF and RF lenses, but that’s not the case. We actually have the same optical engineers, the same mechanical/manufacturing engineers working on both EF and RF. In other words; everyone involved is a dedicated expert, skilled in terms of developing interchangeable lenses.

For the immediate future we will be focused on RF lens development

Because we’ve launched RF just recently and we believe there are a lot of gaps to fill in that system, for the immediate future we will be focused on RF lens development.

What’s the logic behind making a system that isn’t compatible with your existing EF-M mirrorless system?

When we started to design the RF lenses we didn’t want to compromise on what we can do. We wanted to develop RF to its full potential, so we wanted the latest specifications, state-of-the art technology and design. In the process of developing a no-compromise system, it became apparent that this wouldn’t be compatible with EF-M.

The cameras that use the EF-M lenses tend to be the smaller sizes which may be [oriented towards] a different customer, so we’re looking at what those customers want and we’ll develop according to that response.

You haven’t considered an APS-C RF camera, then?

I can’t tell you what the future plans are going to be, but it is the customer who directs us into our development, so if the customer requests that, it’s something we’ll try to respond to as best we can.

Is there a trade-off to be made between offering the best image quality and being able to offer fast, quiet focus, that you get from using Nano USM?

Nano USM is a technology we’ve very proud of having developed. The first time it was used, three or four years ago, was in an EF-S lens [the EF-S18-135mm f/3.5-5.6 IS USM] where it was all about raising the speed and also that it’s silent. That both catered to the needs of videography but also helped to raise the autofocus speed.

Canon doesn’t give many details about its Nano USM technology. It appears to be based on pulsing blue waves of some sort

To go with Nano USM you have to design with a lens with lightweight focus elements. It’s a new technology so we’re always looking for ways to adapt it to the different requirements of the cameras they’re used for. Because it can give silent, high speed AF we have a strain of development in place to expand the ways we can use Nano USM. So we’re looking into how we can adopt it in the different cameras that we have.

For each of the lenses that we develop, we always think about what we want to provide. With the large lenses you see in front of you [the 50mm F1.2 and 28-70mm F2] that was all about really achieving the optical quality performance, that’s why we decided not to use the Nano USM. But we did use Nano USM in the 24-105mm F4: that is for video and stills. We thought it would be more appealing and would help provide the features required for such a lens.

Almost all of the EOS R lenses announced so far are ‘L’ series. What does ‘L’ mean in 2019?

For a lens to be called ‘L series,’ it has to have the latest technology that Canon can offer. In other words, it’s about making sure the performance is the latest and best we can provide at that time. Because they’re designed for use by the professionals and enthusiasts, we want to provide them with a better choice of lens. So whenever we introduce an L series that’s what we mean: we want to offer a better lens for such a segment.

Canon has revealed plans for 15-35mm, 24-70mm and 70-200mm F2.8 L lenses for the RF mount

And, of course it also has to be dust-proof, etc: the durability aspect of it. That also has to be in place, given the situations these photographers will be using them in.

When you’re designing for mirrorless: what are main differences, compared with designing for DSLR?

It’s difficult question to answer simply. With the move to mirrorless the aim is to optimize the space where the mirror box used to be – that was what we were looking at. This allows us to make the lenses smaller and also to raise the optical quality.

What are you trying to achieve with the F2.8 trio?

We’re making sure that the new system and lenses are able to contribute value to the product the professionals produce: which in this case is their photography.

For them to be able to see that difference, to see the improvement is really what dictates how we design the lenses. It’s literally all about making sure we can offer that level of higher quality, higher value features for this professional segment.

We’re making sure the new system and lenses are able to contribute value to the product the professionals produce

The Nano USM question you had kind of relates to that. It’s all about making sure we have the better autofocus, the silent autofocus and also the 70-200mm to become smaller.

Other advances can be see in the wide zoom: it used to be that it started at 16mm, but now it allows for 15mm. And also with the image stabilization feature as well. All of these are about making sure we can actually provide the better value for these professional users: it’s about providing this new value.

With the three golden [lens] series that you’ve mentioned, the RF mount allows us to open up these possibilities for them.

In terms of making the new 70-200mm smaller, how difficult was it to decide to move to an extending zoom design?

We’ve not actually disclosed that it is going to extend or not, but we do have the extending mechanism in other lenses we make. So we do have the experience and know-how in-house: we have the capability to introduce such a feature in a new lens.

Canon won’t confirm its RF 70-200mm F2.8L IS (left) is an extending design. But it is.

To be clear, though: I have not said that it’s going to be an extending design. [Laughs]

And the advantage of fast and silent AF: is that primarily for video shooting?

With the silence of autofocus, yes we’re looking at the video. But we’re also working to improve the smoothness of the focus. All of this is in response to what people are looking for in terms of videography.

The current RF cameras offer 4K but with compromises. How do you see video features evolving in RF lineup?

We believe mirrorless cameras can be good for video shooting for the high end. They do their job well both for videography and still photography. Having said that, we always know there is a need for improvement in terms of specifications and the potential that we can provide for video photography.

We are working … so we can provide for better videography

For the EOS R and RP models, we’re aware of some of the dissatisfaction people have commented about our video features, and we are working to respond to this so we can provide for better videography, both in terms of the lens and the camera.

What are priorities for sensor development? Speed, pixel count, dynamic range, video?

Looking at our entire product lineup, yes, all of the points you mention are priorities for us. We need to evolve in all aspects of those things and that has to do with how we can upgrade our sensors.

The sensors used in the EOS R and RP don’t offer the best dynamic range in their respective classes, and both offer cropped video with significant rolling shutter.

In other words, we will be developing sensors so that we can maximize the potential that they can provide. But we always need to look at the camera it’s going into: to make sure that that sensor provides the best features or value characteristics that each camera’s concept requires.

It might be speed that’s important in one camera, as opposed to pixel count in another. So the camera dictates what sort of sensor we develop. But we are developing sensors to cater and optimize for each of their features and performances.

Are you ready for the Olympics in Tokyo next year?

Our plans are on track.

We have not disclosed any specification or details about the Olympic year model. But we’re making sure that by [the time of the Olympics] we are able to provide a product with the feature that’s most important, which is reliability of the camera. This is for professionals, for professional use as a tool. We need to provide a reliable camera, so that’s what we’re aiming for.

Do you think we’ll see more mirrorless than DSLR at the Olympics?

Even now I think a lot of competitors are all looking to design high-end mirrorless, so we will probably see more of this coming in.

Having said that, I’m not so much interested in the distinctions between mirrorless and DSLR. At the end of the day for the professionals are looking for the ultimate result that they can get from their professional tools. They’re looking for the reliability once again, and also the operability, the usability, ease-of-use: these are very important for these professionals. In other words, it’s these factors that are most important, not whether it’s a DSLR or mirrorless camera. It’s not so much about saying it’s a contest between mirrorless or DSLR.

In the long-term can you see Mirrorless replacing the DSLR?

There is a trend towards mirrorless. They’re the cameras being developed and produced, so there might come a time where that might happen. And Canon is making sure we’re not behind with that trend.

Canon has been working on a variety of novel camera concepts, four of which were on show at CP+.

Last year you showed us some compact camera concepts, more evolved version of which are now on the show floor. How is the development going?

I guess you’ve seen the four models. What we’re doing now is getting the customers response or the user response to see what sort of thing we can improve on. So we’re actually in that brushing-up stage, if you will. We would definitely want to get these cameras on the market soon, if we can.

In the light of the changes in the market, what does Canon have to offer mainstream/casual users?

Like the prototypes that you see, it has to work with smartphone as well. We believe there is something that can be done to co-exist with the smartphone.

we believe there’s a new… casual capturing market

So, in addition to the ILC and the compact camera market, we believe there’s a new genre of capturing: a new casual capturing market if I may say. I think there is potential for new developments to be had in that spectrum.


Editor’s note: Richard Butler

Perhaps the thing that surprised me most was Canon’s openness in this interview. Historically very few companies have been willing to even imply that their sensors or their video performance might need to improve, so the teams’ responses came as a refreshing surprise.

Similarly, it was interesting to hear Canon’s executives make clear that they’re currently focused on RF lenses. It’s an understandable course of action, given the company’s need to make the system look comprehensive and appealing as quickly as possible, but it’s still striking to hear such complete focus stated on-the-record. The implication, of course is that EF lens introduction will slow down for a while.

I didn’t think we’d ever hear Canon execs entertain the idea that sensor performance might need to improve.

As you might expect, Canon was very keen to talk about how seriously it takes its pro-level offerings, even to the point of almost confirming that there’ll be an ‘Olympic Year’ pro camera in 2020. While we tend to focus on technological improvements, Canon is stressing the importance of reliability (something that we can’t really capture in reviews, since it can only really be confirmed with hindsight).

I personally didn’t think we’d ever hear Canon executives even entertain the idea that mirrorless might one day replace DSLRs in the market (we’re so used to hearing ‘there’s a place for both’), nor allow even the slightest implication that the company’s sensor performance might need to improve.

There was an acknowledgement potential trade-offs between image quality and optimal autofocus performance

The intention of making a pro model isn’t much of a surprise, given the company’s focus on high-end, ‘L’ series RF lenses (eight of the ten lenses promised so far will wear the ‘L’ designation). But again, in amongst talk of ‘the latest technology’ and ‘the highest quality’ there was an acknowledgement potential trade-offs between image quality and optimal autofocus performance. If anything that just leaves us all the more keen to find out how the forthcoming Nano USM-powered F2.8 ‘L’ trinity will perform.

At the other end of the market, Canon was the only company we spoke to at CP+ that publicly confirmed that it’s searching for a market beyond enthusiasts and professionals (the audiences at which most recent announcements have been aimed). Promises of trying to “capture as large an audience as possible” with the EOS RP aren’t fully backed-up by the RF lenses announced so far, but the continued development of the compact prototypes suggest we should take Canon at its word when it says it believes “a new casual capturing market” could yet exist, if they can create the right product.

Articles: Digital Photography Review (dpreview.com)

 
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Photokina 2018: Sony interview – ‘I don’t care about competitors, I care about customers’

19 Oct
Kenji Tanaka, VP and Senior General Manager of Sony’s Business Unit 1, Digital Imaging Group, pictured at the Photokina trade show in Cologne, Germany last month.

At last month’s Photokina trade show in Cologne, Germany we made time to speak to senior executives from several major manufacturers, including Sony. In a broad-ranging conversation, Kenji Tanaka talked to us about competition in the full-frame mirrorless market, the value of APS-C, and future plans for the a7S lineup.


Is there a customer group that you feel you could reach more effectively?

There are many customers in the field of photography, and we want to create products for all of them. Recently, we launched products for sports photographers. That’s just one example. One by one, we want to expand.

What is Sony doing that’s unique?

We are the world’s largest manufacturer of image sensors, and have developed many unique sensors. Looking at the Alpha 9, the stacked CMOS sensor is a good example of both a unique and innovative product. These kinds of things are a strength compared to our competitors.

But the stacked image sensor in the Alpha 9 is kind of like the engine in a formula 1 car. If you only had the engine, the car wouldn’t work. You also need good tires, a good chassis, and a good driver to control the machine.

Our vision is […] to expand the market

How do new competitive full-frame mirrorless cameras affect your planning?

I welcome the shift in the market. Our vision is not to move the customer [from DSLR to mirrorless], it is to expand the market.

I don’t know what the impact of [Canon and Nikon entering the full-frame mirrrorless market] will be but we remain focused on creating new customers. That is our priority. Honestly speaking, I don’t care about competitors, I care about the customers. If customers need more functionality, or more quality, we’ll try to do it.

The Sony a7 III is a high-performance full-frame mirrorless interchangeable lens camera aimed at enthusiast photographers and videographers. According to Mr Tanaka, Sony is more interested in expanding the market than in responding to what his competitors are doing.

Is there anything that surprised you about the announcements from your competitors?

No, not really. I already predicted that Canon and Nikon would join the market, and even Panasonic. It wasn’t a surprise to me. But thinking about innovation in cameras, every company should join the mirrorless market, as this is where there is the most opportunity to innovate.

There are five fundamentals to mirrorless – lens, image quality, speed, battery life – some of our competitors especially struggle with that one – and compactness and light weight. These are areas that everyone is trying to improve, but right now I think Sony is in a good position.

Do you see any customer demand for sensors larger than full frame?

Right now there are a lot of things still to do with full-frame sensors, so at the moment I don’t have any ideas about starting work on new larger imaging sensors.

Sony’s 24mm F1.4 G Master is an impressively compact, but stunningly sharp full-frame wideangle prime lens. On Sony’s APS-C cameras, it offers an equivalent focal length of 36mm.

We’ve been enjoying using your 24mm F1.4 G Master lens. Do you have plans to create more, smaller, lenses in this lineup?

Of course, yes. Some customers want small size as well as high quality, so that’s one of our targets.

Do you have any plans to release new APS-C lenses?

Yes, APS-C is a big market for us. Recently most of our new lenses have been full frame, but APS-C remains a key target.

What are the advantages of APS-C?

Mobility, and ease of use.

The APS-C market is very important for us, […] but we need to ask customers what kind of models they want.

What is your long-term strategy for APS-C and will we ever see another NEX-7 equivalent camera with dual dials ?

We have to get customer feedback. The dual dial on the NEX-7, some customers appreciated it, but some customers didn’t. The APS-C market is very important for us, so we will create new models in the APS-C market, but we need to ask customers what kind of models they want.

Do you think APS-C could be a professional format for Sony in the future?

Professionals have many cameras. Of course, full-frame is usually their main camera, but for a long time, they’ve also used APS-C as their second camera, so of course, APS-C cameras for professional use must exist.

Will we ever see another ‘professional’ APS-C camera from Sony, in the mold of the erstwhile NEX-7? According to Mr Tanaka, the strengths of APS-C are size and weight, and ease of use. But professionals do use APS-C cameras as ‘second’ bodies.

Do you have a different design approach for APS-C and full-frame lenses?

No. Our strategy is unique – one single mount. For example, future APS-C customers might use our G-Master 24mm F1.4. So our lens design should be consistent for all types of models.

Do a lot of your APS-C customers buy full-frame lenses?

Yes.

Some Sony shooters tell us they want improved weather-sealing. Is that something that you’re working on?

Yes, of course. We’ve heard from many customers. We’re trying.

Someday the a7 III will come down in price and it’ll be easy to buy for anybody

Do you think the price of full-frame mirrorless cameras needs to come down, to make them more accessible?

I can’t speak about pricing strategy, but if we want to increase the number of customers, of course some will accept cameras in the $ 2000-3000 range, but others won’t. Recently, our a7 II was priced at around $ 1000. So I think our customers are pleased with our wide price range in full-frame.

Someday the a7 III will come down in price and it’ll be easy to buy for anybody. A lot of customers want the a7 III, but it will take time.

Why is Sony sticking to SD memory cards?

Memory card performance is related to image processing speed. Right now, processing speed is slower than SD UHS-II, so using SD is OK. But in the future, for example in any camera with 8K/30p video, SD won’t be enough. But for right now, SD is OK. Recently we announced SD ‘tough’ cards, for professionals that need more durability.

Why do your cameras use two card slots?

There are a lot of use cases for dual card slots. For example using one card as backup, or one for JPEG and one for Raw. Dual card slots are very useful to the customer, we think. Some customers are OK with just one card, but from our research we think that many people will want two slots.

The Sony E-mount is ‘open’, to the extent that other lens manufacturers can apply to use the standard. Sigma’s 70mm F2.8 Macro is one of a growing range of lenses from third-party manufacturers that are available in FE mount-compatible versions.

How important are third-party lens manufacturers to your long-term growth?

As you know, the E mount is an open mount. And of course competition will happen. If the customer can choose between many high quality lenses, that is a good thing.

Can you describe your relationship with third-party lens manufacturers?

We have a contract, and if a lens manufacturer wants to create an E-mount lens, they apply to Sony. Then we disclose the specification to that manufacturer. Sony does not approve lens designs, we just disclose the mount specification.

We’re planning a future a7S model right now, but it will take time.

4K is becoming a standard across all categories now, and the a7S II is getting rather old. Are you still interested in this market segment?

Of course, yes. Our a7S II customers want to create many things, and to meet their demands we are thinking about creating a successor model. But the next model should of course be more than they expect. So we’re planning a future S model right now, but it will take time.

What do your existing a7S II customers want to see improved?

They want 4K/60p, 4:2:2 10-bit, and of course more battery power, increased AF accuracy – many things!

The Sony a7S II is aimed at videographers, but in the three years since its release, its capabilities have in some respects been superseded by more conventional a7-series cameras, and the a9. According to Mr Tanaka, an a7S III is on its way, possibly offering 4K/60p, but ‘it will take time’.

Do you think it’s necessary for the a7S II successor to be a hybrid camera, or could it be a dedicated video model?

In my personal experience, the a7S II is a good stills camera. The pixels are very large, so the dynamic range is very wide. There is demand for still camera features I think.

You’ve said that artificial intelligence will play more of a role in future Sony cameras. Can you elaborate on that?

I can’t give you an exact answer, but we feel that AI is useful for many customers. Currently we’re planning upgrades to existing models, and of course future models that will contain new AI features.

Cameras should support creators. Focusing on eyes or focusing on other shapes is a very complex action. Photographers just want to think about composition, or capturing a moment. So I want to remove the need for focus manipulation, or other manipulation. When it comes to autofocus, Sony is very dedicated to developing AI.


Editor’s note: Barnaby Britton

Our meeting with Mr Tanaka last month followed Canon and Nikon’s long-awaited entry into the full-frame mirrorless market, after five years during which Sony effectively had the field to itself. When I spoke to him in Japan earlier this year, Mr Tanaka predicted that both companies would make the leap before the end of the year, and it doesn’t sound like he was surprised to see Panasonic joining in, too. Either way, in his own words, ‘I don’t care about competitors, I care about the customers’.

The a7 III isn’t going to become a poor camera once a future Mark IV version comes out

That should be encouraging news for users of Sony’s well-established a7-series and a9 cameras, who might be justifiably interested in what Canon, Nikon and Panasonic have to offer in the coming years. Also encouraging, for consumers willing to wait a couple of years before buying into new technologies, it seems that Sony will continue its strategy of keeping older models on the market at reduced prices. The last-generation a7 II is a bargain right now, and the a7 III isn’t going to become a poor camera once a future Mark IV version comes out, even if future AI-assisted cameras make photography even easier than it is now.

Speaking of AI, this particular comment is highly significant and worth quoting again in its entirety:

Cameras should support creators. Focusing on eyes or focusing on other shapes is a very complex action. Photographers just want to think about composition, or capturing a moment. So I want to remove the need for focus manipulation, or other manipulation. When it comes to autofocus, Sony is very dedicated to developing AI“.

Mr Tanaka also had good news for fans of APS-C camera users, and users of the video-oriented a7S II. On the APS-C side, he admits that full-frame has been a major focus recently, but ” APS-C cameras for professional use must exist” and “APS-C remains a key target”.

Mr Tanaka’s list of customer requests serves as a strong hint at features that could make it into an a7S III

The a7S II is a highly specialized camera, intended to satisfy the needs of enthusiast and professional videographers. It’s been due for an upgrade for a little while, and Mr Tanaka’s list of customer requests serves as a strong hint at features that could make it into a Mark III version. Perhaps at next year’s NAB show in spring? Here’s hoping.

Articles: Digital Photography Review (dpreview.com)

 
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Google One cloud storage plans launch publicly for customers in the US

18 Aug

Earlier this year, Google introduced its new cloud storage service Google One, replacing its Google Drive plans with new alternatives offering more storage at the same price. The company started converting its existing Google Drive paid customers over to Google One, upgrading the original 1TB $ 9.99/month plan to a greater 2TB capacity at the same rate.

Google One wasn’t available to new customers at the time, but that has changed. Anyone in the United States can now sign up for Google One, which starts at $ 1.99/month for 100GB, increasing to $ 2.99/month for 200GB and $ 9.99/month for 2TB. All Google users still receive 15GB for free with their account.

Users can upload their own files to Google One, also using the plan for Drive, Gmail, and storing original resolution Google Photos images. The product also includes direct access to help experts, as well as “extra benefits” that Google says will include Play credits, “special hotel pricing,” and more.

Customers who need to store large amounts of data have three high-capacity options: 10TB for $ 99.99/month, 20TB for $ 199.99/month, and 30TB for $ 299.99/month. Up to five family members can be added to Google One plans. According to Google, other countries will get Google One access “over the next few weeks.” US-based customers can sign up now.

Via: Google Blog

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CP+ 2017 – Sigma interview: ‘We’ve learned that some customers require exceptional lens performance’

27 Feb
Kazuto Yamaki, CEO of Sigma Corporation, pictured at CP+ 2017, with Sigma’s new 14mm F1.8.

Sigma released four lenses at this year’s CP+ show in Yokohama – the 14mm F1.8 DG HSM Art, 24-70mm F2.8 DG OS HSM Art, 135mm F1.8 DG HSM Art and 100-400mm F5-6.3 DG OS HSM. We’re at the show, where we made time to sit down with Kazuto Yamaki, CEO of Sigma, to find our more about the new lenses. 


You’ve told me previously that you really want Sigma to make more wideangle lenses. Do you think you’re achieving that goal with the 12-24mm and new 14mm?

Yes, but I’m still not satisfied. I think we need to make more wide-angle lenses. A fast 14mm was one of the lenses that our customers were asking for. Most existing 14mm lenses are F2.8, so F1.8 was a challenge.

The new Sigma 14mm F1.8 is the fastest lens of its kind, and according to Sigma, should outperform competitive, slower designs from other manufacturers.

What have you learned, from making the Art series?

We’ve learned that some customers require exceptional lens performance. We believe that our mission is to make products that other manufacturers don’t have. If we just released similarly-specified lenses to existing models, we wouldn’t be contributing to the industry, or benefiting customers. So our Art series is meant to provide the best performance.

They’re bulky and heavy, it’s true, but our customers like them because of the performance. That’s what we learned.

Hands-on with Sigma MC-11 (CP+ 2016)

You now make a mount adapter for Sony E-mount, but are you planning native support for the Sony E-mount in the future?

Yes, that’s our plan. Our plan is to develop full-frame lenses for Sony E mount, and in the future we will have more E mount lenses. But it takes time. Normally it takes about two years to develop one lens, sometimes three. So even if I start the process now, the lens might come out in two years time.

Sigma’s new Art-series lenses have a degree of weather-sealing – why now?

It’s based on customer demand. Some of our customers said that rain and snow sometimes got into the lens mount, so they wanted sealing. And the other reason is that it’s becoming a trend. Other manufacturers are offering sealed mounts.

Does that make the design process more complex?

No, not really. The only seal is around the lens mount. It’s not a perfect weather-proofing like our Sports series. The 150-600mm for instance has sealing everywhere, on the focus ring and zoom ring.

Of the lenses in the Global Vision line, which were the most complex to bring to market?

Our 12-24mm zoom. Because that lenses uses a very large aspherical element, and at the time, no other company was producing an element of this kind, and there were no machines capable of producing it. So we designed a custom machine to make that element. But as a result of developing that technology, we were able to create this new 14mm F1.8.

The Sigma 12-24mm ultra-wide zoom is a complex design, containing a very large aspherical (front) element.

The Global Vision line is almost five years old. What are you most proud of?

Firstly, I’m still not satisfied. We need to do more. But these days, I’m pretty happy that people regard Sigma as a high-quality company. In the past, some people regarded Sigma as just another third-party lens manufacturer, and maybe even as a cheap, low-quality lens supplier. But people’s perception has been changing, gradually, and I’m very happy about that.

One of the things that professional Canon and Nikon photographers rely on is the support networks for service, like CPS and NPS. Is a professional service support system something that Sigma is interested in creating?

I think we’ll have to. In Japan we’ve already started a pro support project, and I hope we can create a global professional support system very soon.

In the past you’ve expressed concern that you don’t want Sigma to grow too much, too quickly, because this might threaten some the magic of being a small company. Is this something that you’re still worried about?

Growing too fast is not good. We need to grow, but we should grow gradually. We need to develop our capability to produce higher-quality products. That’s the priority. Then turnover, and sales, and profit will follow. We do not prioritize making the company bigger. We focus on product quality, and technology.

Over the past five years, we’ve actually been making fewer lenses, because we decreased the number of cheaper lenses we were producing. But we’ve expanded our manufacturing capacity, because the higher-end lenses use more glass. Cheaper lenses might use 10-15 elements, but these higher quality lenses use 15-20, sometimes even more elements. So more capacity is needed to make a single lens. We’ve actually invested massively in the past five years.

Sigma and Fujifilm have recently introduced lineups of cine lenses. How much growth do you see in this segment?

We don’t know. Even before I decided to get into the cine lens market, I tried to collect market data, but there’s no data out there. It’s not available. It’s only anecdotal. But we guessed that this segment will grow in the future.

Video has lower resolution demands than stills, but we’ve been designing lenses for 36+ megapixel sensors for several years. That is equivalent to 8K, in video terms. A lot of traditional cine lenses aren’t that high resolution. Our lenses might be more affordable, but they’re top quality.

The Sigma Cine lens range includes a geared version of the company’s 18-35mm F1.8, now known as the 18-35mm T2. The lens covers the Super 35 format and requires a roughly 350 degree rotation to zoom from 18-35mm, allowing very precise control.

Do you have a market share target for your cine lenses?

No, we’re waiting to see how the market develops. We can dream, but it’s not the same thing!


Editors’ note:

We always enjoy speaking to Mr Yamaki, partly because on the occasions when we get the opportunity to do so, it’s usually because he’s just unveiled something really interesting. Mostly though, we enjoy speaking to Sigma’s CEO because he’s a nice guy. Open, honest, and candid about Sigma’s plans and ambitions, Mr Yamaki is well-liked in the photography industry, even by his competitors.

Speaking of competitors, I get the feeling that Mr Yamaki was compelled to deliver the new 14mm F1.8 partly out of a general disappointment with the available options for photographers. Sigma has a strong history of innovating in the wide and ultra-wide market, and the new 14mm, alongside the previously-released 12-24mm certainly look like a confident statement of intent. If the 14mm is as good as Mr Yamaki claims (and we are rarely disappointed by the optical performance of Sigma’s Art series) it looks set to be a reference lens for landscape, architectural and astrophotographers. We’re hoping to be able to post a gallery of samples very soon – watch this space.

Also interesting, is another statement of intent – Sigma’s move into affordable cine lenses. While the company is not competing (yet) with the Arris of this world, or with Canon’s Cinema EOS optics, Sigma (like Fujifilm) sees an opportunity to cater to a newer generation of videographers who are working with mirrorless systems. Optically, Sigma’s cine lenses should be top notch, although being based on existing stills lens designs, we’re told that some qualities, such as focus breathing, might cause issues for professional broadcast and film cinematographers. There is a reason, after all, that high-end professional cine lenses can cost tens of thousands of dollars.

So what next for Sigma? We wouldn’t be surprised if Mr Yamaki is working on more wideangle lenses, and following the new 24-70mm F2.8, it seems likely that the company will refresh its 70-200mm F2.8 in the near future, too. More Sony E-mount optics are also on the way, we’re told, which will be welcome news to Sony a7-series users.  

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Leica expands ‘a la carte’ program to allow customers to customize the M Monochrom

25 Jun
The Leica M Monochrom (Typ 246) shown in cement leather and silver chrome

Leica has announced that its M Monochrom (Typ 246) will now become part of the company’s ‘a la carte’ program, where photographers can choose a range of custom options to personalize their camera. The M Monochrom has only been available in a discrete black chrome finish until now, with black leather and no traditional Leica red dot in case it attracted unwanted attention. Now that the camera is in the a la carte program a polished silver chrome version will be available as well as black laquer, and the leather finish can be chosen from 10 different colours including shades of red, blue, green and brown.

The service also allows users to decide if they want the image field selector lever that previews the effects of different focal lengths (it costs more to have it removed), to choose between Gorilla and sapphire glass on the LCD, and a choice of color for the strap to match or complement the color of the body. Users can also request no engraving on the camera’s top plate, or indeed request their own lettering or signature for the top plate and/or the camera’s rear.

The customization can add over £1000 to the cost of the body on top of a charge of £840 for the service. Leica has created a simulator so that users can choose their options online, and Leica stores will also offer the service. For more information visit the Leica Camera website.

Press release:

Made to measure: Leica M Monochrom à la carte

Leica à la carte programme extended with the addition of the Leica M Monochrom, with silver chrome finish available for the first time

Leica Camera has today announced that its successful Leica M à la carte camera personalisation programme has been expanded with the addition of the Leica M Monochrom, bringing the entire portfolio of bespoke options to this special digital rangefinder model.

The Leica M Monochrom, which incorporates a unique black and white sensor, can now be ordered with a multitude of tailored features, including a choice of classic black chrome or black paint body. Furthermore, for the first time and exclusively via the à la carte programme, customers can also select the camera body in a stunning silver chrome finish.

Among the custom options are a top plate with – or without – the iconic Leica ‘red dot’ logo on the front, and an extensive collection of leather trims, from classic black to subtle shades to rich, eye-catching colours such as khaki, red or deep blue.

For the ultimate personal touch, the Leica M Monochrom à la carte can be delivered with fine engraving on the top surface and rear of the top plate. Meticulously hand-crafted in Germany, each camera can be transformed into a personal ‘object of desire’ – a unique and unmistakeable example of precision and quality – with the application of its owner’s signature, custom text or special markings.

An array of high quality camera carrying straps completes the Leica M à la carte portfolio, in colours and materials to match those chosen for the camera’s leather trim.

Allowing the simulation of all possible variations, and selection of the final combination chosen by the customer, an online configurator is available now on the Leica website at uk.leica-camera.com. Orders for the personalised Leica M Monochrom à la carte camera can be placed via official Leica Stores and Boutiques, where customers are able to view a variety of samples, illustrating the full range of options offered by the programme.

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