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Posts Tagged ‘affected’

Canon confirms August ransomware attack, notes past and current employees affected

01 Dec

In August, we reported that Canon suffered a ransomware attack that, allegedly, saw more than 10TB of data taken from Canon’s servers. At the time, a Canon representative told us the company was ‘investigating the situation,’ but the company never confirmed the attack took place. Now, three months later, Canon has confirmed in a statement that an attack did take place as well as details on exactly what information was taken from its servers.

The notice, first spotted by Canon Watch, states information of past and current employees ‘who were employed by Canon U.S.A., Inc. and certain subsidiaries, predecessors and affiliates from 2005 to 2020’ was taken. This data, which also includes employees’ beneficiaries and dependents when applicable, includes ‘Social Security number, driver’s license number or government-issued identification number, financial account number provided to Canon for direct deposit, electronic signature, and date of birth.’

A notice originally sent to Canon employees notifying them of the cyberattack.

Canon says it immediately opened an investigation, hired a cybersecurity firm and contacted law enforcement, who helped to support the investigation.

To assist with those whose information was taken in the attack, Canon is offering a free membership to a credit monitoring service to help ‘detect possible misuse of an individual’s information and provides the individual with identity protection services.’

Canon statement:

Canon statement about the ransomware attack:

Notice of Data Security Incident

Canon understands the importance of protecting information. We are informing current and former employees who were employed by Canon U.S.A., Inc. and certain subsidiaries, predecessors, and affiliates1 from 2005 to 2020 and those employees’ beneficiaries and dependents of an incident that involved some of their information. This notice explains the incident, measures we have taken, and steps you can take in response.

We identified a security incident involving ransomware on August 4, 2020. We immediately began to investigate, a cybersecurity firm was engaged, and measures were taken to address the incident and restore operations. We notified law enforcement and worked to support the investigation. We also implemented additional security measures to further enhance the security of our network.

We determined that there was unauthorized activity on our network between July 20, 2020 and August 6, 2020. During that time, there was unauthorized access to files on our file servers. We completed a careful review of the file servers on November 2, 2020 and determined that there were files that contained information about current and former employees from 2005 to 2020 and their beneficiaries and dependents. The information in the files included the individuals’ names and one or more of the following data elements: Social Security number, driver’s license number or government-issued identification number, financial account number provided to Canon for direct deposit, electronic signature, and date of birth.

We wanted to notify our current and former employees and their beneficiaries and dependents of this incident and to assure them that we take it seriously. As a precaution, we have arranged for them to receive a complimentary membership to Experian’s® IdentityWorksSM credit monitoring service. This product helps detect possible misuse of an individual’s information and provides the individual with identity protection services. IdentityWorksSM is completely free to the individual, and enrolling in this program will not hurt the individual’s credit score. If you are a current or former employee, or the beneficiary or dependent of a current or former employee, and would like more information on IdentityWorksSM, including instructions on how to activate your complimentary membership, please call our dedicated call center for this incident at 1-833-960-3574. For information on additional steps you can take in response, please see the additional information provided below.

We regret that this occurred and apologize for any inconvenience. If you have additional questions, please call 1-833-960-3574, Monday through Friday, between 9:00 a.m. and 6:30 p.m., Eastern Time.

1This notice is being provided by or on behalf of Canon U.S.A., Inc. and the following subsidiaries, predecessors, and affiliates: Canon BioMedical, Inc., Canon Business Solutions-Central, Inc., Canon Business Solutions-Mountain West, Inc., Canon Business Solutions-NewCal, Inc., Canon Business Solutions-Tereck, Inc., Canon Business Solutions-West, Inc., Canon Development Americas, Inc., Canon Financial Services, Inc., Canon Information and Imaging Solutions, Inc., Canon Information Technology Systems, Inc., Canon Latin America, Inc., Canon Medical Components U.S.A., Inc., Canon Software America, Inc., Canon Solutions America, Inc., Canon Technology Solutions, Inc., Canon U.S. Life Sciences, Inc., NT-ware USA, Inc., Océ Imaging Supplies, Inc., Océ Imagistics Inc., Océ North America, Inc., Océ Reprographic Technologies Corporation, and Virtual Imaging, Inc.

ADDITIONAL STEPS YOU CAN TAKE

We remind you it is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit?www.annualcreditreport.com?or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting companies is as follows:

  • Equifax, PO Box 740241, Atlanta, GA 30374,?www.equifax.com, 1-800-685-1111
  • Experian, PO Box 2002, Allen, TX 75013,?www.experian.com, 1-888-397-3742
  • TransUnion, PO Box 2000, Chester, PA 19016,?www.transunion.com, 1-800-916-8800

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Attorney General’s office in your state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records. Contact information for the Federal Trade Commission is as follows:

  • Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580, 1-877-IDTHEFT (438-4338),?www.ftc.gov/idtheft

Articles: Digital Photography Review (dpreview.com)

 
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Ricoh says it will repair GR III cameras affected by a wobbly control dial, scroll wheel

02 Apr

Ricoh Korea and Japan have issued a statement regarding an issue with select Ricoh GR III cameras that caused the control dial of the camera jiggles more than it should, as seen in the above video shared by Photo Rumors. Following an investigation of the issue, Ricoh says it will fix affected devices free of charge and notes that the movement of the controls does not interfere with the functionality of the camera.

The translated statement says ‘The basic specification is to set a slight rotation allowance width, but as a result of investigation, it has been found that some products with the following target serial numbers have combinations with large display inclinations.’

In more clear terms (you made a valiant effort Google Translate), Ricoh anticipated a slight bit of movement, but the affected cameras show far more movement than should be happening and as a result the affected cameras will be fixed. Below are the serial number ranges Ricoh references:

  • 0010046 – 0022290
  • 2010043 – 2012044
  • 3010045 – 3010544
  • 4010041 – 4010230

The statement says Ricoh will start processing repairs for affected devices on April 8, 2019. DPReview was informed by a Ricoh spokesperson that Ricoh USA and UK will be issuing a statement tomorrow regarding the issue and the subsequent steps needed to repair affected cameras. We will update the article with that statement when we receive it.

Articles: Digital Photography Review (dpreview.com)

 
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EyeEm, Fotolog and other photo sites affected by security breach

19 Feb

Turns out the 500px data breach we reported on last week wasn’t an isolated incident. According to The Register the data breach affected not only 500px but a total of 16 websites, including mobile image sharing platform EyeEm, Animoto, Artsy and Fotolog.

Overall the details of 617 million online accounts were stolen and offered for sale on the dark web.

EyeEm sent an email out to its user base, saying 22 million of its accounts had been compromised but no payment or payout data had been affected. The breach exposed users’ names, email addresses, and encrypted versions of passwords, however.

The company also writes that it only recently become aware of the hack, despite the fact that it happened back on July 5th 2018. Upon discovery of the issue all passwords were disabled and emails went out to the EyeEm community.

EyeEm also asks its users to not reuse old passwords, not use the same password on multiple websites, use multi-factor authentication whenever possible and use as password management tool. This is sensible advice, no matter if you’re affected by any of the hacks or not.

Articles: Digital Photography Review (dpreview.com)

 
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Apple launches service program for MacBooks affected by keyboard issues, offers free repairs

25 Jun
RawPixel/Unsplash

Apple has launched a new service program for select MacBook and MacBook Pros potentially affected by a keyboard issue that results in sticky, unresponsive keys and repeated characters when typing.

The service program comes after three separate class action lawsuits were filed against the Cupertino company for issues related to MacBook and MacBook Pro keyboards.

In a statement provided to 9to5Mac by an Apple spokesperson, the program ‘covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.’

If believe your MacBook or MacBook Pro is being affected by the above issues, the first step is to check whether or not your model is part of the service program. To do this, go into the Apple (?) menu in the upper-left-hand corner of your Mac and select ‘About This Mac.’ Below are the eligible models:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

If your MacBook or MacBook Pro is one of the above models and is experiencing keyboard issues, the next step is to set up the repair process. You can have the repair done at an Apple authorized service provider, make an appointment at an Apple retail store, or mail in your computer to Apple’s repair center.

Before any repairs are made, Apple will verify whether anything needs to be fixed. If it does, Apple will ‘service [the] eligible MacBook and MacBook Pro keyboards, free of charge.’ The repairs will consist of either replacing the affected keys or potentially replacing the keyboard as a whole if required.

You can find more details on how to get your device repaired by going to Apple’s documentation page detailing the service program.

Articles: Digital Photography Review (dpreview.com)

 
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Nikon expands D750 shutter recall yet again, more cameras affected

14 Jul
The Nikon D750 shutter unit has been causing problems for 2 years. Photo: Nikon

It seems Nikon D750 shutter issues are still plaguing the company 2 full years after it initially issued a recall on some serial numbers produced between October 2014 and June 2015. In another update issued yesterday, Nikon expanded the recall to include more cameras—specifically: models produced between July 2014 through September 2014 and from July 2015 through September 2016.

This issue first cropped up on the Nikon advisory page in July of 2015. At the time, Nikon claimed the issue—which could result in the shutter shading a part of your photo—was limited to units made in October and November of 2014.

Then, in February of 2016, Nikon expanded the recall to include units made between December 2014 to June 2015.

Today’s update makes three, and expands the recall to include units manufactured between July 2014 to September 2014 and those made between July 2015 and September 2016. If you’re keeping score, that means that affected units were being manufactured from July of 2014 all the way through September of last year.

Check your serial number using Nikon’s website to find out if your camera is affected. Photo: Nikon

As with the original advisory and the previous update, D750 owners can check to see if their camera is affected by using Nikon’s serial number lookup tool at this link. If your camera is affected, that tool will provide instructions on sending your D750 to Nikon for repair free of charge regardless of warranty status.

Read the full service advisory text below for more details.

UPDATED NIKON D750 SERVICE ADVISORY AS OF JULY 12, 2017.

Technical Service Advisory for users of the Nikon D750 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

In February of 2016, we announced in an update that the shutter in some Nikon D750 digital SLR cameras manufactured between October 2014 through June 2015 may not function normally, sometimes resulting in a shading of a portion of images. Since that time, we have learned that the same issue may affect D750 cameras manufactured from July 2014 through September 2014 and from July 2015 through September 2016.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, free of charge, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras

To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number link below and enter your D750’s serial number as instructed.

If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

Check Your Serial Number

The camera’s serial number is the 7-digit number indicated by the red frame in the image above.

Resolution

If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.

Articles: Digital Photography Review (dpreview.com)

 
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